Legal
Privacy notice.
Who is responsible
TRVK Software Pte. Ltd. (UEN 202651702C), 25 International Business Park, #02-53, German Centre, Singapore 609916, is the controller (organisation, under Singapore's Personal Data Protection Act) for the personal data described here. Privacy contact: [email protected].
What we collect and why
- Enquiries and demo requests (name, work email, company, role, message): to reply and arrange demos. Basis: your request and our legitimate interest in answering it.
- Customers and billing (contact and billing details, handled by Paddle): to provide and bill subscriptions. Basis: contract and legal obligations.
- Technical data (IP address, browser data in server logs): to deliver and secure the website. Basis: legitimate interest.
- Guest data in Breakfast Host: processed on behalf of the hotel, which is the controller, under a data processing agreement.
Who receives it
Cloudflare (hosting, email routing, security); Paddle.com as Merchant of Record for orders; our professional advisers; and authorities where the law requires. We do not sell personal data.
International transfers
Our providers may process data outside your country. Where the law requires, transfers are protected by standard contractual clauses or equivalent safeguards.
How long we keep it
Enquiries: up to 24 months after the last contact. Customer and billing records: as long as the law requires (generally five to seven years). Server logs: short periods set by our hosting provider.
Your rights
You may ask to access, correct or delete your data, to restrict or object to processing, to withdraw consent, and to receive your data in a portable format. We respond within one month. You may complain to Singapore's Personal Data Protection Commission or, in the EU or UK, to your data protection authority.
Security
We use encryption in transit, access controls and providers with recognised security certifications.
Cookies and analytics
The public website sets no tracking or advertising cookies. We count visits with Cloudflare Web Analytics, which uses no cookies and builds no personal profiles. A strictly necessary cookie is used only to unlock private previews.